Shipping Policy

Kai Jewel ("we" and "us") is the operator of (https://kaijewel.in/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

Dispatch Time

Orders are usually dispatched within 2 business days of the order being placed. Due to unforeseen circumstances certain orders can take longer to dispatch.

Our warehouse operates Monday - Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Order Cancellation Policy 

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

For all customer service enquiries, please email us at support@kaijewel.in